Top 5 iPhone Apps for Sales Professionals

Many sales pros are users of the popular Apple iPhone, according to Dale Hagemeyer, a research vice president who studies CRM for the market research firm Gartner. “What a phone can do in terms of memory, functionality, and computation is quite amazing compared to a phone from five years ago,” he says. With that in mind, here’s a list of five downloadable iPhone apps that, in our view, are particularly useful for sales professionals. From Selling Power Sales 2.0 Newsletter.

Set Up a Winning Facebook Fan Page 101

With more than 300 million active users, Facebook is nearly the size of the United States in terms of population. In fact, odds are that you’re a Facebook user, perhaps using it to keep in touch with family and friends, with a dash of business thrown in for good measure. Maybe you look at some of the 2 billion photos uploaded each month, or contribute a few of the 40 million daily status updates. In short: Facebook is where it’s at, and you’re already there.

But what about your business? Does it use Facebook ? If you’re a business owner, you really need to set up a Fan Page, or else you risk being left behind as more businesses shift to social networks like Facebook. This post is a beginner’s guide to setting up and getting the most out of a Page on Facebook for your business.

The Presentation Secrets of Steve Jobs

Apple CEO Steve Jobs’s wildly popular presentations have set a new global gold standard—and now this step-by-step guide shows you exactly how to use his crowd-pleasing techniques in your own presentations. The Presentation Secrets of Steve Jobs is as close as you’ll ever get to having the master presenter himself speak directly in your ear. Communications expert Carmine Gallo has studied and analyzed the very best of Jobs’s performances, offering point-by-point examples, tried-and-true techniques, and proven presentation secrets that work every time. With this revolutionary approach, you’ll be surprised at how easy it is to sell your ideas, share your enthusiasm, and wow your audience the Steve Jobs way.

The Presentation Secrets of Steve Jobs: How to Be Insanely Great in Front of Any Audience

Twitter Comes to the Rescue

This is a very interesting article in the New York Times regarding the use of Twitter for improving customer service. I am seeing more and more of this every day. I am leaning toward any and all companies using this great online tool to interact with their customer base.
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If you’re not protesting an election or promoting a product, Twitter, the microblogging site that has been getting so much attention these days, can be easy to dismiss. Read the entire article here.

It’s Turning Into A Virtual World

I have been working with Facebook, Twitter, LinkedIn and of course this blog and amazingly enough here comes another application to shake up the business world.

Online virtual worlds such as Second Life have a bad reputation in the business world, writes Rita J. King, but in the right hands they’re more than just huge time sinks; they can be powerful engines of innovation. Companies like IBM, Northrop Grumman and Manpower are already using Second Life to hold virtual meetings and share complex data, effectively combining teleconferencing with powerful presentation software into a single free program. When meeting and sharing ideas is easy, efficient and free, employees are more likely to collaborate, writes King, making it just a matter of time before every company has a Second Life office.

Read the article at Strategy + Business.

Providing Customer Service and Creating Customer Loyalty

I will start this story by saying that as a tech savvy person I was very confident that I can address any issue that I come across when it comes to computers and their related peripherals. With that being said, I had a problem that arose with my Epson Stylus CX4200 All-in-One printer.

This past Sunday the darn thing just decides all by itself that it will no longer apply ink to the paper. No matter what I tried it wouldn’t print. I started with the software side using the Epson utility that came with the printer. Nothing. I then went to the Epson support web site to use the online tool, interactive and a great resource, but, nothing. It recommends that I put all new ink in it. Brilliant. Off I go to Staples for the new ink and $56 later all installed in the printer. Go through all the steps. Nothing. Results of the online tool, call the Epson tech support line. Yikes.

I call today and after some number prompting for printer, operating system and the such within about 30 seconds on comes John, a very nice and thorough tech support person. We go through all of the steps and after about 5 minutes of troubleshooting it is determined that it is a hardware failure. Sounds expensive. He emails me the three closest repair centers to contact, 45 miles, 70 miles and 146 miles. I would have thought that was it. But wait, there’s more.

He goes on to ask if I would be interested in a new printer since repairing a 2-year old printer is really not advantagous, nor cost effective, and I had actually thought that myself. He directs me to the loyalty page of Epson and guides me through all of the printers available there at a discount as a great Epson customer (I am a long time user). I order a new CX9400 and it’s discounted, has a $50 instant rebate and they will ship it for free. I mention that I have just purchased all of this new ink to test the dead printer and he provides me with a reference code for printer ink for my new printer all I need to do is call when I get it. Now that is what I call going the extra mile and making sure that the customer is happy. I will continue to buy and recommend Epson printers and inks to everyone. That includes you. Go check out Epson today.

Are you meeting customer expectations or exceeding customer expectations?? Start creating customer loyalty and not just customer satisfaction. Today was a prime example of a great experience!!